Your written quote and agreement are always the contract.
Each pest methodology family publishes its own guarantee page — this hub links to all of them in the quick reference below, plus programme highlights above.
Fleas, ticks, and indoor parasites: for how pet parasite protection and indoor guarantee conditions (vet-approved pet products, cooperation, and outdoor limits) fit with your written programme, read the national explainer — then open the flea or tick guarantee page for contract wording.
Guarantee length, scope, and callbacks are defined in your quote and service agreement. Marketing pages summarise; they do not replace your contract.
Where a programme includes a warranty period, pests covered by that programme that return within the agreed scope are addressed per your agreement—often at no additional charge for re-treatment.
Some programmes (for example ant colony work) include follow-up visits and technical re-inspections to verify treatment integrity—see your programme-specific page or service listing.
Long-term peace of mind on hot properties may require scheduled maintenance or monitoring plans, sold separately where offered.
Quick reference: each card links to the published guarantee or service page. Filter by category, or scan all pests below.
Ants and cockroaches — documented windows and follow-up paths.
six months internal standard; agreed outdoor areas published separately — full ant guarantee page.
Guarantee termsResidential German cockroach programme: one year guarantee when quoted; American and Oriental residential programmes: nine months guarantee when quoted. Food-prep areas are assessed on site; application plan, cadence, and warranty/SLA follow the written agreement.
Guarantee termsTermites, borers, injection and heat — site-specific warranties.
6 mo post-treatment programme when quoted; bait/barrier/fumigation on separate schedules; moisture cooperation; not Super 15; quote prevails
Guarantee termsTimber injection and residual programmes — guarantee periods and scope on the pest methodology page.
Guarantee termsLong-term guarantees on qualifying timber treatments — see borer service listing.
Service details2-year warranty on injection treatment for treated timber — agreement defines scope.
Service detailsService guarantee provided with treatment — chemical-free Thermokil™ path.
Service detailsRats, mice, moles — removal, proofing, and programme guarantees.
6 mo. indoor (all species) / 3 mo. agreed outdoor (tamper-resistant stations)
Guarantee termsLong guarantees on proofing work where quoted — seals and scope in writing.
Service details6-month guarantee on mole control programme — re-service in scope per agreement.
Guarantee termsBed bugs, fleas, ticks, mites, lice — service guarantees per plan.
6 mo agreed premises programme when quoted; heat vs chemical per contract; prep cooperation; reintroduction/adjacent-unit limits; quote prevails
Guarantee termsVet-approved pet flea/tick protection, indoor guarantee conditions, outdoor limits vs quoted programmes, and product disclaimers — national explainer.
Service details6-month guarantee on home flea treatments — preparation and pet cooperation in your agreement.
Guarantee termsTargeted control — guarantee language tied to the quoted treatment plan.
Guarantee termsOften paired with bird proofing — terms per inspection and programme.
Service detailsCustom programmes — warranty period in your quote where applicable.
Guarantee termsCase-by-case treatment plans — written scope and follow-up in agreement.
Guarantee termsFabric and stored-product pressure — programme guarantee per quoted scope.
Guarantee termsCupboard and stored-product programmes — six-month anchor when quoted as such.
Guarantee termsWasps and broad flying-insect programmes — quoted per job.
Nest and premises programmes — callbacks and warranty per quoted job.
Guarantee termsBroad fly programmes — guarantee as documented for that service line.
Guarantee termsBreeding-site and barrier work — written remedy period where offered.
Guarantee termsCombined flying-insect programmes — guarantee as documented for that service.
Service detailsSpiders, crickets, slugs, snails, humane bird work and proofing.
Interior / exterior treatments — follow-up terms in your agreement.
Guarantee termsGarden and perimeter work — guarantee per programme quoted.
Guarantee termsOutdoor programmes — written remedy period where offered.
Guarantee termsMoist harbourage and void treatments — terms on the pest guarantee page.
Guarantee termsDamp perimeter and threshold programmes — six-month anchor when quoted as such.
Guarantee termsGarden and perimeter control — guarantee per programme quoted.
Guarantee termsPerimeter and harbourage treatments — scope and callbacks in your agreement.
Guarantee termsDeterrents and removal — long guarantees on proofing packages where quoted.
Guarantee termsNetting, spikes, exclusion — long guarantees on materials and workmanship per quote.
Service detailsMulti-pest packages and weed programmes — umbrella guarantees.
1-year pest-free guarantee on covered species — list and exclusions on service page.
Service details6-month weed-free guarantee on qualifying plans (areas and conditions apply).
Guarantee termsIf pests covered by your warranty return within the guarantee period, we follow the remedy in your agreement—typically re-treatment of affected areas at no additional charge where the programme provides for that. Always keep your quote reference when you call.
Cape Town and other regional hubs publish additional trust content—warranties in context, local conditions, and suburb-level reassurance.
Your written quote, service agreement, and any maintenance or monitoring contract. This hub and programme pages are summaries for trust and discovery.
We publish extended windows where treatment integrity and follow-up matter—rather than stopping at the shortest callback many operators advertise. This hub highlights several lines side by side: for example colony ants (six months internal standard with follow-up and re-inspections), cockroach residential programmes (German one year; American/Oriental nine months when quoted; food-prep scopes per site SLA), termites and bed bugs (six-month programme anchors when quoted as such), rodents (six-month indoor management when quoted), and Super 15 (one year on covered species). Each pest family has its own methodology page. Your quote lists what applies to your property.
No. Use the programme highlights and the category quick reference below, then open the pest guarantee or service page for exact wording. Outdoor vs indoor and treatment method all affect the period.
Refer to your quote or contact us with your reference number. We will confirm scope and warranty terms for your property.
We stand behind our work with robust, programme-specific commitments. Your written quote and agreement are always the contract—the table below is a quick reference for common service lines.
We respect your time and your space.
For the vast majority of our services, including our flagship Super 15 and German Cockroach treatments, our process is designed for your convenience. You do not need to empty cupboards, move furniture, or vacate your property during the service. Our treatments are applied with professional care so your home or business can continue with minimal disruption, subject to label and programme requirements on your quote.
For treatments targeting parasites like fleas and bed bugs, which may involve fine mist applications on floors and fabrics, we may require you to vacate until surfaces are dry. Your technician will provide clear re-entry instructions.
| Service | Duration | Description |
|---|---|---|
| Super 15 General Pest Control | 1 Year | Our premium plan offers a full year of pest-free living, covering 15 of the most common household pests. |
| German Cockroach Eradication (Buildings) | 1 Year | Full eradication of German cockroaches in buildings. If they’re back, so are we—free of charge. |
| Flour Beetles & Weevil Eradication | 1 Year | Complete removal of beetles and weevils in kitchens and food storage areas. |
| Oriental Cockroach Eradication | 9 Months | Complete and long-lasting treatment for Oriental cockroach infestations. |
| American Cockroach Treatment | 9 Months | Robust and long-lasting treatment for American cockroach infestations. |
| Crawling Insect Eradication | 6 Months | Comprehensive coverage for pests like ants, spiders, and other common crawling insects. |
| Cricket Eradication | 6 Months | Guaranteed control of crickets and mole crickets in and around your property. |
| Fishmoth Eradication | 6 Months | Guaranteed control of fishmoths (silverfish) inside residential or commercial structures. |
| Dune & Runner Mole Eradication | 6 Months | Humane and effective service for controlling mole activity in your lawn and garden. |
| Ant Eradication (External) | 3 Months | Targeted outdoor ant treatment targeting colonies and creating a protective barrier. |
| Wood Borer (Floor Planks Only) | 7 Years | Covers only the treated floor planks against re-infestation. Does not cover structural timber unless specified. |
| Bird Proofing Services | 2 Years (Workmanship) | Workmanship guarantee on the installation of bird proofing materials like netting and spikes. |
| Bird and Rodent Roof Barrier | 3, 5 or 10 Years | Guarantees the integrity of the physical barrier installed to prevent rodent or bird entry into roof voids. |
| Heat Treatment (Bedbugs) | No Guarantee | Heat treatment is highly effective but offers no residual protection. We recommend a follow-up chemical treatment for a guaranteed service. |
| Commercial & Mole Maintenance | Ongoing | Maintenance plans offer continuous protection and are customized to the client’s needs. |
Get a quote that lists your guarantee in plain language—programme-specific terms on your paperwork always prevail.
CallPrefer the Cape Town regional pillar? Guaranteed results & warranties (Cape Town).
Tell us your pest concern—we scope the job and document what is covered.
