Crawling insect summary: German programmes carry a standard one year guarantee when quoted as such; American and Oriental programmes carry a standard nine months guarantee when quoted as such. Your written quote and agreement always prevail.
one year guarantee on the documented German cockroach programme when quoted as such—re-treatment terms follow your agreement.
nine months guarantee on the documented American cockroach programme when quoted as such—scope typically includes harbourage and entry logic for larger species (e.g. drains, voids).
nine months guarantee on the documented Oriental cockroach programme when quoted as such—often moisture- and service-adjacent sites.
Brown-banded cockroaches and some commercial or multi-unit programmes may be quoted with different guarantee language. Food-prep areas are assessed on site; application plan, cadence, and warranty/SLA terms are set in the written agreement.
No. Your written quote, service agreement, and any maintenance contract are the legal documents. This page is a clear summary for discovery and trust—it does not override those terms.
Yes. Residential German cockroach programmes carry a one-year guarantee when quoted. American and Oriental residential programmes carry nine months when quoted. Your agreement names callbacks, treated areas, and re-treatment terms.
Brown-banded and other species may use separate wording on the quote. Food-prep, restaurant, hotel kitchen, and other heavy commercial scopes are assessed on site; application plan, cadence, and warranty/SLA terms are set in the written agreement.
Callbacks for work covered under your written cockroach programme follow the warranty terms listed in your agreement. Your written agreement prevails.
Hotel, restaurant, and food-prep kitchens are site-visit dependent. Application plan, frequency, callbacks, and warranty/SLA terms are set in the written agreement, not as a blanket residential guarantee.
Quotes list species and areas—so guarantee terms match what we actually treat.
