Programmes are quoted per species, as a combined multi-species job, or as a full-site scope—your quote lists what we are treating.
Inspection follows the same discipline as our ant work: room by room and surface by surface, following evidence—not a blind spray grid. German and brown-banded work is bait-only with viral transfer at concealed points; American and Oriental work adds sewers, voids, rodding access, and long-residual micro-encapsulated chemistry where the label allows—with indoor spray kept targeted, not broadcast.
Your written quote and agreement always prevail. Use the links below for species programmes, zones, commercial rules, timelines, and guarantee summaries.
National guarantees hub · Cockroach guarantee terms · Book cockroach control (service)
Educational guides: German cockroach (Blattella germanica) · American cockroach (Periplaneta americana) — reservoirs, cerci escape, sewer myths · Oriental cockroach (Blatta orientalis) — cool damp voids, drains, water-bug myths · Brown-banded cockroach (Supella longipalpa) — warm dry rooms, décor, electronics—not kitchen-only.
We walk the job room by room and surface by surface: kitchens, sculleries, pantries, under sinks, behind appliances, skirting and pipe entries, then drains and service voids where larger species bridge. We follow droppings, moisture, and aggregation—not a generic spray pattern.
Different cockroaches leave different signs (size, harbourage height, drain vs cupboard pressure). If identification is uncertain, we align the plan to cockroach identification and what we observe on site.
We use bait only for German and brown-banded cockroaches. Professional-grade German-formulated baits are placed at concealed transfer points—behind fridges, cupboard hinges, under kettles, and other tight harbourages—so active ingredient moves through the population (viral / secondary transfer) instead of relying on indoor broadcast spraying.
We seldom spray indoors for these species unless there is a defined infestation pocket—for example underneath cupboards or another harbourage where label-directed spray supports the bait programme.
When quoted as the German programme, we document a one year guarantee. Brown-banded and combined scopes follow the species named on your quote.
American and Oriental work shares the same service philosophy but targets different pathways: sewer and service entry points (inside and outside), crack-and-crevice placements, rodding eyes and drain-adjacent access, and roof voids / interior roof spaces—Oriental cockroaches are especially associated with timber piles, roof interiors, and similar void pressure.
Where the label and site support it, we use long-residual formulations with micro-encapsulation so treated harbourages stay protected—up to roughly one year material persistence on appropriate substrates. That is residual longevity on treated surfaces, not the same as your written programme guarantee (see guarantee page).
Spray selection aligns with our ant programmes for residual work; indoor spraying stays targeted—we do not default to whole-room broadcast.
When quoted as American or Oriental programmes, we document a nine months guarantee.
German & brown-banded: bait-only programmes with German-formulated professional baits; indoor spray only as a tight, label-directed add-on under cupboards or in active harbourage—not broadcast defaults.
American & Oriental: sewer and service lines, rodding access, roof voids, crack-and-crevice work, and micro-encapsulated long residuals where appropriate, with label-led material persistence on treated substrates when the label supports it (this is not the same as your written programme guarantee period).
Spray chemistry for residual routes aligns with our ant programmes; technicians select registered formulations per site and law—we do not name brands on public pages.
Hotel and restaurant kitchens are serviced on contract with intensive-care programmes only—scope, frequency, and terms are set in that agreement.
All other industry is treated the same way as residential unless your quote specifies otherwise.
Seal food, manage bins, fix leaks, reduce overnight pet-food exposure, and clear clutter that hides harbourage. Good housekeeping supports the service; it does not replace harbourage-directed treatment when cockroaches are established.
Want a standalone guarantee summary? Cockroach guarantees →
German cockroach programme: one year guarantee when quoted as such—re-treatment terms follow your agreement.
American & Oriental programmes: nine months guarantee when quoted as such—scope lists species and treated areas.
Brown-banded and other species: may be quoted per programme depending on site severity and scope—your written quote is the source of truth.
Callbacks for work covered under your written cockroach programme are included at no extra charge when your agreement lists them—no surprise call-out fees for warranty visits your quote already covers.
Written quote, service agreement, and maintenance contract (if any) prevail. This page is a summary, not a contract.
No vacating. No unpacking. Methods are chosen for occupied homes and businesses; follow your technician’s label-based instructions on the day. Pest control safety has general guidance; your technician's on-site instructions apply to your job.
Those species are controlled with professional German-formulated baits at concealed transfer points—hinges, behind fridges, under kettles, hairline harbourages—so the active ingredient moves through the population (viral transfer). We seldom spray indoors except for tight infestation pockets where label-directed spray supports the programme.
German and brown-banded programmes often need up to six weeks for complete eradication (egg cases and nymph waves). American and Oriental programmes commonly turn faster—plan for up to two weeks when the site and programme match that profile. Your technician aligns expectations to your quote.
The documented German cockroach programme is sold with a written one year guarantee when quoted as such. American and Oriental programmes (when quoted as such) carry a written nine months guarantee. Your quote lists species and scope—see the guarantee page for the summary.
Callbacks for work covered under your written cockroach programme follow the warranty terms listed in your agreement. Your written quote and agreement always prevail.
No vacating and no unpacking for typical programmes. Methods are chosen for occupied homes and businesses. Follow your technician’s instructions on the day; see our pest control safety page for general guidance.
No. Routine follow-up visits are not required on standard cockroach programmes—we set expectations to species timelines on this page. If covered pests return within your guarantee, warranty callbacks follow your written agreement.
Cockroach treatments — whether gel bait, spray, or barrier — take from 30 minutes for a small property up to 3 hours for larger homes, depending on property size and programme scope. Your quote includes an expected duration so you can plan accordingly.
Get a quote scoped to species and areas—so guarantee terms match what we actually treat.
Case study
German cockroach eradication — Observatory restaurant
17 harbourage points. Bait-only programme. No shutdown. Full eradication in 6 weeks. 6-month guarantee.
Read the full case study →Case study
Body corporate cockroach programme — 18-unit complex, Rondebosch
American and Oriental cockroach via shared risers. Shared-area programme. Quarterly compliance reports. No unit access required.
Read the full case study →