Standard programme: six months written guarantee on the agreed premises and treated zones when quoted as such. Humidity cooperation often matters for outcomes. Callbacks under guarantee are free in eligible scope. Your written quote prevails.
six months from completion on the quoted interior treatment footprint for standard residential programmes—unless another period is in writing.
Dehumidification, ventilation, leak repair, and dry storage support warranty outcomes. Sustained damp may limit what any spray can achieve—your agreement lists expectations.
Guarantee callbacks are free within eligible scope. Commercial or multi-unit sites may specify different visit cadence—follow that contract.
If covered silverfish activity returns within the warranty window on the quoted scope, we remedy per contract—typically reassessment and retreatment of eligible harbourages without extra call-out fees for those warranty visits.
No. Your quote and service agreement are the legal documents. This page summarises how we describe silverfish programme warranties for discovery.
If humidity stays high or leaks continue, conditions remain ideal. Warranty covers eligible resurgence on the quoted programme—not every insect if cooperation items are not met.
Yes. Callbacks for work covered under your written programme are free within eligible scope during the guarantee window—per contract.
Often yes. Common plumbing voids or shared damp may need body corporate coordination. Your commercial or complex paperwork controls those terms.
Compact summary: Standard agreed premises silverfish programme: six months written guarantee on the quoted scope when we sell it as such—typically named hiding places, runways, and interior zones treated for silverfish. We do not promise zero silverfish if high humidity, active leaks, or poor ventilation remain: moisture is their habitat—your agreement lists cooperation items (e.g. dehumidification, leak repair, storage) that affect warranty eligibility. Warranty covers eligible resurgence of covered activity in the programme footprint during the window. Callbacks under guarantee are free within eligible scope. Commercial or multi-unit scopes may differ—your paperwork prevails.
Quotes list treated rooms, void access, and cooperation items when relevant.
