Standard residential premises programme: six months written guarantee on the agreed internal environment scope when quoted as such. Callbacks under guarantee are free in eligible scope. Your written quote prevails.
National guarantees hub · How we treat fleas
For how vet-approved pet flea and tick protection, indoor scope, and cooperation fit together across programmes, read pet parasite protection & indoor flea/tick guarantee.
six months from completion of the agreed internal environment treatment scope when your quote names a standard residential programme—unless a different period is set out in writing.
Effective on-animal flea control (vet or approved products), vacuuming, and washing bedding as advised. We do not apply veterinary medicines; ignoring pet treatment undermines outcomes and may affect warranty eligibility.
Guarantee callbacks are free within eligible scope. Pupae emergence can require timed follow-up—your quote lists what is included.
If fleas covered by your programme return inside the warranty window, we remedy per contract without extra call-out fees for those warranty visits—subject to the cooperation expectations above.
No. Your written quote and service agreement are the legal documents. This page summarises how we describe flea programme warranties for discovery—it does not override your contract.
Adult fleas feed on hosts. If pets stay untreated, new eggs drop into the environment and restart the cycle. Our guarantee applies to the premises programme we quote alongside reasonable cooperation—including effective on-animal control as your vet or product guidance requires.
Yes. Callbacks for work covered under your written flea programme are free within eligible scope during the guarantee window—no surprise call-out fees for warranty visits your quote already covers.
Emerging pupae can produce new adults after the first visit. That does not always mean the treatment failed. Your agreement may include follow-up timing; contact us so we can align with what was quoted.
Compact summary: Standard residential premises flea programme: six months written guarantee on the agreed internal environment scope when quoted as such. We do not apply veterinary medicines to animals—pets need concurrent effective flea control with your vet or your chosen product guidance. Indoor guarantee eligibility is supported when all pets on the property are on suitable vet-approved flea and tick protection and the cooperation expectations on the national pet parasite protection explainer are met—your paperwork lists what applies. Pupae can emerge after treatment; follow-up visits are per your agreement. Callbacks under guarantee are free within eligible scope. Commercial, vacant-possession, or heavy-infestation scopes may differ—your written agreement prevails.
Quotes list environment treatment, follow-up, and what we need from you on pet care—so expectations match.
