Inspection-led control: we identify species and entry routes, reduce the population with traps and secured baiting where appropriate, then seal and advise so rats and mice do not return. Your written quote and agreement always prevail.
National guarantees hub · Rodent guarantee summary · Entry points & exclusion
Educational guides: House mouse (Mus musculus), Norway rat / brown rat (Rattus norvegicus), Roof rat / black rat (Rattus rattus) — micro-territory vs burrowing vs aerial routes, myths, and public-health context.
We map activity (droppings, gnaw marks, rub marks, nesting material, sounds), harbourage, and food and water sources. That tells us whether you are dealing with rats or mice, how they are moving, and which gaps matter most—before we place traps or stations.
Roof rats, Norway rats, and house mice differ in behaviour, bait acceptance, and typical runways. Placement, bait matrix, and proofing priorities follow the species we confirm—not a one-size template.
Control uses professional trapping and, where label-appropriate, tamper-resistant bait stations. We work for occupied homes and workplaces—methods and products are chosen for the site and non-target safety, not broadcast guessing.
Within management programmes we seal agreed gaps around pipes, vents, doors, roof lines, and service penetrations with durable materials. Standalone rodent proofing (construction and carpentry) is scoped and warranted separately—see management vs proofing.
Poor food storage, pet food left out, refuse access, and moisture extend problems. We advise on practical changes that make your site less inviting—without turning the programme into a lecture.
We return to check activity, refresh or relocate control points, and confirm exclusion is holding. What is included after the initial visit is set out in your agreement.
Internal programmes target agreed rooms, voids, service runs, and harbourage inside the structure. Species ID (rats vs mice) drives placement and materials. When your quote names a standard internal rodent programme, the written guarantee window for that scope is six months from completion, all species, unless your paperwork states otherwise.
Agreed outdoor lines—perimeters, refuse adjacency, garden harbourage, estate edges—run in tamper-resistant rodent stations on the programme we quote. Weather, irrigation, and third-party disturbance mean outdoor warranties differ from indoor: when quoted as such, three months applies to those named external areas. High-pressure sites may need scheduled maintenance (for example monthly visits or quarterly refills)—your quote lists cadence.
Rodent management is the control programme: inspection, population reduction, stations and traps as quoted, and light exclusion included in that scope. Rodent proofing is construction-led sealing and carpentry-grade remediation—Verminator deploys resident carpenters on proofing we quote. They are different line items and guarantees unless your agreement bundles them explicitly. Booking: rodent management · rodent proofing.
Indoor rodent management: six months written guarantee on the agreed internal scope, all species (rats and mice), when quoted as such. Agreed outdoor areas: three months when quoted as such, using tamper-resistant rodent stations on the programme. Callbacks under guarantee are free within eligible scope. Rodent management and rodent proofing are different programmes—proofing is construction-led (we deploy resident carpenters where quoted). Some sites require scheduled maintenance (e.g. monthly visits or quarterly refills)—your quote lists what applies. Your written agreement prevails. Commercial scopes, proofing-only work, or adjacent untreated structures may use different terms—your quote lists the programme name and period. Full summary: rodent guarantees.
Rodents can re-enter from neighbours, refuse areas, or outdoor harbourage if entry points outside your agreed scope stay open. Guarantee coverage follows the property and programme named in your written agreement.
Follow your technician’s instructions on the day. For general preparation and safe use expectations, see pest control safety.
Removing the current population without sealing how they got in invites the next wave. We treat removal and proofing as one programme so activity drops and stays down.
It depends on population size, species, and site layout. Many sites improve within days once stations and traps are placed correctly; stubborn sites may need more visits within your quoted scope. Your technician sets expectations on site.
Indoor rodent management: six months written guarantee on the agreed internal scope, all species (rats and mice), when quoted as such. Agreed outdoor areas: three months when quoted as such, using tamper-resistant rodent stations on the programme. Callbacks under guarantee are free within eligible scope. Rodent management and rodent proofing are different programmes—proofing is construction-led (we deploy resident carpenters where quoted). Some sites require scheduled maintenance (e.g. monthly visits or quarterly refills)—your quote lists what applies. Your written agreement prevails. Warranty callbacks follow your written agreement when pests covered by the programme return within the guarantee window.
We use tamper-resistant stations and label-directed placement to reduce non-target risk. Follow technician instructions and keep pets away from stations. For general guidance see our pest control safety page.
No. Preparation is practical and targeted. You do not need to vacate for typical residential rodent programmes.
Rodent treatments take from 30 minutes for a small home up to 3 hours for larger or more complex properties. Roof void access, property size, and infestation extent all affect duration. Your quote includes an expected duration so you can plan accordingly.
We will map activity, reduce the population, and proof the gaps that let them in.
Case study
Roof rat exclusion — Newlands family home
4 structural entry points including solar critter guard failure. Full exclusion + tamper-proof stations. 6-month guarantee.
Read the full case study →